FAQ
Payment
♥ What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, and American Express. We also accept payment by PayPal. If you decide to use Paypal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
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Orders
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What Payment Methods Do You Accept?
We accept a variety of fast and secure payment options, including: PayPal Debit or credit card payments Apple Pay Klarna Alipay All of these methods accept major debit and credit...
What Payment Methods Do You Accept?
We accept a variety of fast and secure payment options, including: PayPal Debit or credit card payments Apple Pay Klarna Alipay All of these methods accept major debit and credit...
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I Am Having Problems Placing My Order, What Sho...
We're sorry to hear you're having trouble placing your order! Have you tried clearing your browser cache, or using a different device or browser? This often resolves the issue. If...
I Am Having Problems Placing My Order, What Sho...
We're sorry to hear you're having trouble placing your order! Have you tried clearing your browser cache, or using a different device or browser? This often resolves the issue. If...
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How Long Does It Take for the Payment to Be Tak...
All payments are processed upon the completion of your order. Please allow 3-5 days for the payment to appear in your bank account, as this may vary depending on your...
How Long Does It Take for the Payment to Be Tak...
All payments are processed upon the completion of your order. Please allow 3-5 days for the payment to appear in your bank account, as this may vary depending on your...
Products
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Necklace Sizing Guide
Choosing the right necklace length is essential for achieving the perfect look and ensuring your piece complements your style. At Lucy Andy, we offer a variety of necklace lengths to...
Necklace Sizing Guide
Choosing the right necklace length is essential for achieving the perfect look and ensuring your piece complements your style. At Lucy Andy, we offer a variety of necklace lengths to...
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Tarnished Jewellery: Causes and Care Tips
Tarnishing is a natural process that occurs when metal reacts with moisture and chemicals in the environment, leading to discoloration and a dull appearance. Here are some insights on tarnished...
Tarnished Jewellery: Causes and Care Tips
Tarnishing is a natural process that occurs when metal reacts with moisture and chemicals in the environment, leading to discoloration and a dull appearance. Here are some insights on tarnished...
Delivery
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Something Is Missing from My Order or I Receive...
We’re sorry to hear that something is missing from your order or that you’ve received the wrong item. Please contact our customer team at Lucyandyg@gmail.com, and we’ll be happy to...
Something Is Missing from My Order or I Receive...
We’re sorry to hear that something is missing from your order or that you’ve received the wrong item. Please contact our customer team at Lucyandyg@gmail.com, and we’ll be happy to...
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Do You Ship to My Country?
Yes, we ship internationally! If your country is available at checkout, we can deliver to you. If your shipping country isn’t listed as an option during checkout, we apologize. This...
Do You Ship to My Country?
Yes, we ship internationally! If your country is available at checkout, we can deliver to you. If your shipping country isn’t listed as an option during checkout, we apologize. This...
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North America Delivery
USA Standard Delivery 5,00 £ / 3-17 working days Express Delivery 15,00 £ / Free on orders over $1752-11 working days CANADA Standard Delivery 5,00 £ / 3-17 working days Express Delivery 15,00 £ / Free...
North America Delivery
USA Standard Delivery 5,00 £ / 3-17 working days Express Delivery 15,00 £ / Free on orders over $1752-11 working days CANADA Standard Delivery 5,00 £ / 3-17 working days Express Delivery 15,00 £ / Free...
Returns
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Can I Return Earrings?
Unfortunately, we are unable to accept returns on earrings, huggies, or hoop earrings due to hygiene reasons. We understand that this policy may be frustrating, but ensuring the highest hygiene...
Can I Return Earrings?
Unfortunately, we are unable to accept returns on earrings, huggies, or hoop earrings due to hygiene reasons. We understand that this policy may be frustrating, but ensuring the highest hygiene...
Get support
Contact Us
Lucyandyg@gmail.com. We'll be happy to assist you further!