Warranty Information

At Lucy Andy, we stand by the quality of our products. We offer a 6-month warranty from the date of purchase on our bracelets, necklaces, and earrings.

What does your warranty cover? Our warranty covers manufacturing defects and ensures your jewelry is free from any craftsmanship issues.

The warranty does not cover:

✦ General wear and tear, improper handling, or lack of care

✦ Scratches, broken glass, or chips

✦ Damages caused by repairs or adjustments carried out by a third party

✦ Lost or stolen goods or parts

How to make a warranty claim:

Please contact Lucy Andy to determine the problem and the most appropriate solution. Remember, the warranty period is void if a valid proof of purchase is not provided.

Important Notes:

We do not accept returns or exchanges for earrings due to hygiene reasons. All our products are carefully inspected and tested before shipping to ensure you receive them in perfect condition.