Terms and Conditions
1. Use of the Website
Lucy Andy offers jewelry products through its website. By accessing and using this website, you agree to comply with these terms and conditions. Only users over the age of 18 can make purchases on the website, and minors must be accompanied by an adult.
2. Refund Policy
Refund requests will be accepted within 14 days of receiving the product. Products must be returned in their original condition to receive a full refund.
For more information see the FAQ page
3. Monthly Jewelry Subscription
Lucy Andy offers a monthly jewelry subscription, which includes a pair of gold earrings, a pair of earrings from the Good Vibes or Classic collection, and a necklace that can be silver or gold, depending on the user's preferences. Before subscribing, users must complete a form to indicate their tastes and preferences.
4. Issue Resolution
Lucy Andy is committed to resolving any issues or claims within a maximum of 10 business days after receiving the claim. Our goal is to ensure customer satisfaction at all times.
5. User-Generated Content
Lucy Andy is pleased to have users tag us in user-generated content. We will reward users who do so with discounts, products, or other incentives.
6. Third-Party Links
Lucy Andy is not responsible for the content or privacy policies of websites linked from our site. Third-party links are provided for user convenience only and do not imply endorsement by Lucy Andy.
7. Applicable Law
These terms and conditions are governed by the laws of the United Kingdom. Any dispute related to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
8. Modifications
Lucy Andy reserves the right to modify these terms and conditions at any time. Changes will take effect immediately upon posting on the website. It is the user's responsibility to regularly review the updated terms and conditions.
If you have any questions about these terms and conditions, please feel free to contact us.