Yes, if you’ve paid for your order using Klarna, you can still return your items. Here’s how it works:
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Invoice Notification: Once your order has been shipped, Klarna will email you your invoice. This invoice will include the payment period for your purchase.
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Right to Return: Your right to return items remains unaffected by the payment timeline. You will only be charged for the items you decide to keep.
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Returning Items: If you’ve returned any items from your order and the payment due date is approaching, it’s a good idea to mark the item as returned in the Klarna portal here.
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Earrings Policy: Please note that we do not accept returns on earrings due to hygiene reasons.
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Refund Process: After your return is processed by Lucy Andy, you will receive an updated invoice from Klarna. Your refund will be credited back to your chosen payment method within 5-7 working days.
If you have any questions or need assistance with the return process, feel free to reach out to our customer care team!
